We offer high quality products for competitive prices. Our main goal is customer satisfaction.
WHY CHOOSE VOVANOVA?
We offer high quality products for competitive prices. Our main goal is customer satisfaction.
WHO SHOULD I TO CONTACT IF I HAVE QUESTION?
If you have any questions, please feel free to get in touch with us at support@vovanova.com We will reply to you as soon as possible. Thank you!
HOW CAN I CANCEL OR CHANGE MY ORDER?
If you want to cancel your order or you want to change it you have to send us an email as soon as possible and before shipping it, to order@vovanova.com.
HOW CAN I RETURN A PRODUCT?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Read more
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Orders will be processed within 2 days of ordering and be shipped the next day after the processing day. Estimated delivery time: From one week to two weeks *Please note that these are estimated delivery times only, therefore Vova Nova is not guaranteeing delivery dates. Read more
WHAT SHIPPING METHODS ARE AVAILABLE?
For shipping addresses outside of Europe we offer Vova Nova Standard Shipping. Average transit time is 4-15 business days. Customers with European shipping addresses are offered ‘ Vova Nova Standard Shipping’ which has an average transit time of 3-10 business days. We offer tracking on all shipments sent with Vova Nova Standard Shipping. Tracking information is made available automatically 24 hours after shipment in a separate email.
Why VOVA NOVA
Why we put VOVA NOVA?
We know that it is more rewarding to give than to receive. That’s why we put Vova Nova charity program in place to raise funds and educate the public about causes that matter to us
Our Customers
We now serve customers all over the world, and are thrilled that we’re able to turn our passion into our online store.
Our Product Quality
We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
How can I cancel or change my order?
If you want to cancel your order or you want to change it you have to send us an email as soon as possible and before shipping it, to order@vovanova.com.
How can I return a product?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Read more
How to be eligible for a return?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Applicable for refunds?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items are applicable for refunds?
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Are you applicable for exchanges?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at refund@vovanova.com.
How long will it take to processing my order?
Orders will be processed within 2 days of ordering and be shipped the next day after the processing day.
*Please note that these are estimated delivery times only, therefore Vova Nova is not guaranteeing delivery dates.
How long will it take to get my package?
Do you provide tracking number?
We offer tracking on all shipments sent with VovaNova Standard Shipping. Tracking information is made available automatically 48 hours after shipment in a separate email.
Taxes & Duties
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Vova Nova. For further details of charges, please contact your local customs office.
Customs & Regulation
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
Foreign Transaction Fees
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